Privacy Policy
How EdoorHealth protects your personal and medical information.
1. Who we are
EdoorHealth ("we", "our", "us") operates a digital healthcare platform that connects patients with verified doctors for online video consultations, chamber appointments, prescriptions, payments, notifications, and related health services across web and Android app.
2. Information we collect
- Account data: name, phone number, gender, address, login credentials, profile photo.
- Medical & appointment data: symptoms, doctor notes, prescriptions, vitals, uploaded documents, voice notes, appointment history, ratings.
- Payment data: transaction references, payment status, and amounts processed through supported payment gateways. We do not store full card or UPI PIN details on our servers.
- Device & usage data: app version, push notification tokens, browser/device type, IP address, session logs, and security events needed to keep the service reliable.
- Communication data: support chat, notification preferences, and call-related metadata for video consultations.
3. How we use your information
- To create and manage your account and authenticate secure login.
- To book, conduct, and record consultations between patients and doctors.
- To generate, store, preview, and deliver digital prescriptions and receipts.
- To process payments, refunds where applicable, and doctor finance reporting.
- To send appointment, prescription, payment, and video-call notifications.
- To improve platform safety, prevent fraud, and comply with applicable law.
4. Sharing of information
We do not sell your personal data. We may share limited information only when necessary:
- With the doctor or patient involved in your consultation.
- With payment processors to complete transactions securely.
- With cloud, SMS, push notification, or video infrastructure providers under confidentiality obligations.
- When required by law, court order, or to protect users and platform integrity.
5. Data security
We use role-based access, encrypted transport (HTTPS), secure authentication, and server-side controls to protect sensitive health and account data. No online system is completely risk-free, so please keep your password confidential and log out on shared devices.
6. Data retention
We retain account, appointment, and prescription records for as long as needed to provide healthcare services, meet legal obligations, resolve disputes, and maintain accurate medical history for authorized users.
7. Your rights
You may request access, correction, or deletion of certain account information, subject to medical record retention requirements and applicable law. Contact us using the details below for privacy-related requests.
8. Children
EdoorHealth is intended for users who can lawfully consent to telehealth services in their jurisdiction. Accounts for minors should be created and managed by a parent or legal guardian where applicable.
9. Contact
For privacy questions or requests, contact EdoorHealth support:
Email: edoorhealth@gmail.com
Phone: +91 70472 89090